Section 1: Questions 1-3
Complete the form below. Write ONE WORD OR A NUMBER.
Rented Properties Customer’s Requirements
Name: Steven Godfrey
No. of bedrooms: 4
Preferred location: in the (1) area of town
Maximum monthly rent: (2) £
Length of let required: (3)
Starting: September 1st
Questions 4-8
Complete the table below. Write ONE WORD OR A NUMBER.

(4) (5)
(6) (7)
(8)
Questions 9 and 10
Choose TWO letters, A-E.
Which TWO facilities in the district of Devon Close are open to the public at the moment?
A museum
B concert hall
C cinema
D sports centre
E swimming pool
Section 2: Questions 11-16
Complete the notes below. Write NO MORE THAN TWO WORDS OR A NUMBER.
THE NATIONAL ARTS CENTER
Well known for: (11)
Complex consists of: concert rooms, theatres, cinemas, art galleries, public library,
restaurants and a (12)
Historical background: 1940-area destroyed by bombs
1960s-1970s: centre was (13) and built in (14) – opened to public
Managed by: the (15)
Open: (16) days per year
Questions 17-20
Complete the table below. Write NO MORE THAN THREE WORDS OR A NUMBER.

(17) (18)
(19) (20)
Section 3: Questions 21-26
Choose the correct letter A, B or C.
Latin American Studies
21. Paul decided to get work experience in South America because he wanted
A to teach English there
B to improve his Spanish
C to learn about Latin American life
22. What project work did Paul originally intend to get involved in?
A construction
B agriculture
C tourism
23. Why did Paul change from one project to another?
A His first job was not well organized
B He found doing the routine work very boring
C The work was too physically demanding
24. In the village community, he learnt how important it was to
A respect family life
B develop trust
C use money wisely
25. What does Paul say about his project manager?
A He let Paul do most of the work
B His plans were too ambitious
C He was very supportive of Paul
26. Paul was surprised to be given
A a computer to use
B so little money to live on
C an extension to his contract
Questions 27-30
What does Paul decide about each of the following modules?
Write the correct letter A, B or C next to questions 27-30.
Module
27. Gender studies in Latin America
28. Second language acquisition
29. Indigenous women’s lives
30. Portuguese language studies
A He will do this.
B He might do this.
C He won’t do this.
Section 4: Questions 31-34
Choose the correct letter A, B or C.
Trying to repeat success
31. Compared to introducing new business processes, attempts to copy existing processes are
A more attractive
B more frequent
C more straightforward
32. Most research into the repetition of success in business has
A been done outside the United States
B produced consistent findings
C related to only a few contexts
33. What does the speaker say about consulting experts?
A Too few managers ever do it
B It can be useful in certain circumstances
C Experts are sometimes unwilling to give advice
34. An expert’s knowledge about a business system may be incomplete because
A some details are difficult for workers to explain
B workers choose not to mention certain details
C details are sometimes altered by workers
Questions 35-40
Complete the notes below. Write ONE WORD ONLY.
Setting up systems based on an existing process
Two mistakes:
Manager tries to:
• Improve on the original process
• Create an ideal (35) from the best parts of several processes
Cause of problems
• Information was inaccurate
• Comparison between the business settings was invalid
• Disadvantages were overlooked e.g. effect of changes on (36)
Solution
• Change (37)
• Impose rigorous (38)
• Copy original very closely:
o Physical features of the (39)
o The (40) of original employees
The answer to 11. classical music is right, also 32 is B
23 == B ??
A is the correct answer because the speaker says he wants his work to have a proper structure which means it should be well organised.
A is the correct answer because speaker says that his job should be structured which means it should be well organized.
attitudes and controls is acceptable for 37 and 38 ? As the speaker used the plural form..
Yes
In 37,38 and 39 – Should it not be plural?
As the speaker mentioned attitudes, controls and factories
Plural and singular are most counted as same in listening.
For question 15 City council or city council is correct and why? similarly for question 17.
both are correct
for question 18 and 20, these are the tittles of a film and an art exhibition, shouldn’t they start with capital letter?
it does not matter you can write answers in complete capital or small letters